A Whole New Design Angle 032514
Dec 06, 2012 Custom Home Design Customer Reviews Are In!

When it’s time to select a custom home builder in Ohio, Pennsylvania, West Virginia, Indiana or Michigan, we know how important it is to get accurate information about a builder’s reputation, quality, and customer service long after the sale. So who better to ask than a customer?

At, we believe that getting real information is critical to making the right decision for your family. That’s why when you meet with a New Home Consultant at one of our Model Home Centers and select your custom home floor plan we offer a list of homeowners that you can call for advice, answers, and referrals.

We also offer access to feedback from real customers online, anytime. In fact, we offer three ways for you to discover why 9 out of 10 customers would refer us to a family member of friend – and you don’t even have to leave your living room!

1. Watch a Customer Review Video

Our YouTube channel features interviews with real customers who discuss their experience building a custom home. Interviews include customers talking about their experience at each stage of the process including planning, building, and ongoing customer service.

See more customer review videos.

2.     Read Customer Reviews Online

 At, we believe that creating an exceptional customer experience is as important as building the highest quality home for your family. We count on feedback from our customers to tell us how well we live that commitment everyday. Visit our customer review page for insights from real customers about the experience of building a custom home.

I wanted you and your company to know how pleased my wife and I are with our new home. While building, your entire staff was always there whenever we had questions or problems. They handled everything quickly, professionally and to our satisfaction. Your Customer Care Center has also been quite impressive. As promised, they continue to follow up on the tiniest of details, proving that is committed to customer service after the sale.

– Christopher, Portage

Read more customer reviews.

3.     Visit Our Facebook Page

 Of course, one of the best ways to discover what we mean when we say our customers are like a family is to experience it for yourself. Our Facebook page features people who have built, are in the process of building, or are thinking about building a custom home. Like our Facebook page and join the community to ask questions about everything from choosing a floor plan to planning your dream kitchen. Get real customer reviews, advice, and answers in real time. Reviews on Facebook

See more customer reviews and feedback on our Facebook page.

For more information about how to begin your own exceptional experience with, visit one of our Model Home Centers or simply Ask Julie by Live Chat. is a custom home builder in Ohio, Pennsylvania, Indiana, Michigan, and West Virginia (see all Model Home Centers). We offer 40 fully customizable floor plans and a team dedicated to providing the best experience in the home building industry. For more information, Ask Julie by Live Chat or call us at (866) 253-6807.


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